Triton2Go is a mobile order application for UCSD students to order food items from on-campus dining halls. As first years/third-year transfers navigate through their transition to UCSD, it becomes quite difficult to manage academics, personal life, and basic needs. This redesign project aims to increase efficiency, conveniency, and clarity with the user's experience in utilizing this application.
Our team interviewed 18 students who lived on-campus with prior experience with Triton2Go. We discovered two main issues produced while utilizing the app:
44% of participants made mistakes relating to excessive scrolling and unnecessary clicking.
Participants reported that they " . . . had a hard time finding menus" and took a longer time scrolling through the app.
78% of participants experienced difficulties in their experience with checking out items.
Some participants reported that they "didn't know the settings were in Triton Cash" as they intended to pay through dining dollars.
Based on our research findings, we decided to redesign the application with three main goals to help the user have a more simple and satisfying experience with Triton2Go:
that reduces the amount of time scrolling and creates constraints for the user to have a more simple experience while navigating through the food menu.
that allows for users to access their cart regardless of their current location in the app. This would allow students to include items from different dining halls simultaneously (as the app currently limits checking items separately from each dining hall)
for a favorite menu of items and dining halls. In doing so, users can quickly order items they frequently pay for.
The first redesign iteration focused on improvements in navigation through (1) better categorization/organization of dining halls, restaurants and food items, (2) an increasingly accessible cart/checkout system, and (3) a checkout screen that allows checkout items from all dining halls simultaneously.
The final redesign iteration focused on improvement in (1) better mapping for home screen navigation, (2) providing feedback to users for their desired payment methods, and (3) implementing customization features to allow easy access for frequently ordered items.
A redesign prototype that exemplifies the organization of dining halls/restaurants so that users reduce the amount of scrolling. We implemented accordion drop-down menus to have the user easily navigate the specific items they desire to order. In addition, the checkout menu displays clear feedback on the payment method they have selected and provides the option to change if necessary.
A redesign prototype that focuses on the added customization for the user. In doing so, this increases efficiency for ordering frequently ordered/favorited items.
With this With this DSGN 1 project, it introduced me to basic principles of design and the environment of working through collaboration, management, and organization. I further learned:
With transparency, there were moments our discussion was subjectively driven for particular problem and solutions. We created assumptions of what we thought the user experienced. Moving forward, if given more time, I would conduct more research to collect more valuable data to increase the validity of our findings.
By doing a couple rounds of iteration, it helped us define and focus our problems/solutions. By cycling through the design process, we found it beneficial to go through multiple rounds of interviews that help us define the problem as well as determine the necessary solutions.
In any team project, communication is key. In doing so, every team member is aware of the tasks at hand, as well as the goals we define early on in the process.